After the concerns about your identity and religious affiliation, Contact Betterhelp Customer Service… you will be asked to finish questions about your mental health history, such as whether you have actually ever remained in therapy prior to and what led you to treatment today. Choices for what led you to therapy consist of “I have actually been feeling depressed”, “My state of mind is disrupting my job/school efficiency”, “I am grieving”, and 10 other choices. You will be asked what your expectations are from your therapist, such as a therapist who listens, explores your past, teaches your brand-new skills, appoints you research, and more.

Great, attentive service and a healthy commitment to customer personal privacy are two steps of a company’s regard for its consumers. Does it provide dedicated customer service professionals who provide prompt and reliable help when issues develop?

In a nutshell, is committed to security, quality, and personal privacy– and it reveals. The customer service group responds quickly to issues you raise– appealing to reply within 24 hours however, in our experience, replying in far less time than that– and answers your questions with the suitable level of personalized care. And the company guarantees that its therapists adhere to HIPAA guidelines and safeguard your confidentiality. You can further protect your personal privacy using a label with your therapist. Given that does not work with insurance coverage or companies, there isn’t even a standard level of information-sharing between such entities, which indicates optimal personal privacy for you.

At the really bottom of the page, you’ll find a place to buy a gift membership for somebody else, in addition to a link to resources for people in crisis who are not good prospects for’s services.

There is also a footer navigation, which links to details about its company, a “About” page, FAQs, Reviews, Careers, Find a Therapist, Online Treatment, Contact, and For Therapists pages. You can likewise discover links to its social

The sign-up procedure for is really quite long: it took me about 20 to 30 minutes to complete, so make sure you set aside time to complete it because if you stop mid-sign-up and leave your web browser, it will not conserve your responses and you’ll have to start all over again.

From there, you’ll be asked a series of concerns in a consumption survey about your gender identity, age, sexual orientation, and relationship status. In detailing your sexual orientation, you are offered the options of straight, gay, lesbian, bi/pan, “Prefer not to say”, “Questioning”, queer, asexual, “I don’t know”, and “Other”.

Remarkably enough, users will find below this concern in the form a highlighted fact: “Therapists on the platform have diverse backgrounds. You’ll have the ability to ask for a Christian therapist if needed”. So, during the intake survey, if you address that your religion is Christian, you will be asked “Would you like to be matched with a Christian-based therapist?”

Nevertheless, if you address that you identify with a various religion, you will not get asked if you wish to match with a therapist of that faith. I tried addressing this question 3 times, each time stating I was from a different religious beliefs, and never ever got that very same follow-up. That being said, the only options for “Which religion do you identify with?” include Christianity, Judaism, Islam, and Other.

 

The platform will ask you to rate your current physical health and eating practices from great, fair, and poor.